Frequently Asked Questions

Shipping

Q: How long does shipping take?

  • US Orders: 7–14 days

  • International Orders: 14–31 days

Q: Can I track my order?

  • Yes! Tracking information will be uploaded as soon as your order is shipped.

  • You can check your order status anytime here

Q: Do you offer expedited shipping?

  • Yes, on most orders it will be available at the checkout.

Returns & Exchanges

Q: What is your return policy?

  • Returns are accepted within 30 days of delivery.

  • Items must be unused and in their original packaging.

Q: How do I return an item?

  • Visit our refund page for step-by-step instructions.

  • Once your return is received and inspected, we’ll process your refund.

Q: Can I exchange an item?

  • At this time, we process exchanges as a return followed by a new order.

Orders & Payments

Q: What payment methods do you accept?

  • We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal.

Q: Can I modify or cancel my order?

  • Orders can only be modified or cancelled before they are shipped. Contact us as soon as possible to request changes.

Q: I haven’t received a confirmation email. What should I do?

  • Check your spam/junk folder first. If it’s not there, contact us with your order details.

Products

Q: Are your products eco-friendly?

  • Most of our items are eco-friendly

Q: How do I care for my products?

  • Each product comes with a care label. 

Q: Do you restock sold-out items?

  • We frequently restock popular items. Sign up for notifications on the product page to be alerted when it’s back in stock.

Other Questions

Q: How can I contact customer service?

Q: Do you offer gift wrapping?

  • Gift wrapping is available at checkout for selected items.

Q: Do you ship internationally?

  • Yes, we ship worldwide. Delivery times vary depending on your location (14–31 days).